Terms of service

1. Introduction Welcome to NEOHUB (accessible at neohub.store). By using our website and purchasing our products, you agree to be bound by the following terms and conditions. These terms apply to all users of the site, including browsers, customers, and merchants.

2. Accuracy of Information We strive to ensure that all product descriptions, pricing, and availability are accurate at all times. However, we reserve the right to correct any errors or inaccuracies and to change or update information without prior notice.

3. Pricing and Payments

• Currency: All prices are displayed in USD.
• Payment Methods: We currently accept Cash on Delivery (COD) and secure online payments.
• COD Policy: For Cash on Delivery, customers are expected to have the exact amount ready upon arrival of the courier.

4. Shipping and Delivery

• Territory: We deliver exclusively within the territory of Lebanon.
• Timelines: Delivery typically takes 2–5 business days depending on your location.
• Refusal of Delivery: Frequent refusal of COD orders without a valid reason may result in the suspension of your account or future COD privileges.

5. Returns and Exchanges Our Refund and Exchange policy is governed by a separate document. Please refer to our Refund Policy for detailed information on the 7-day exchange window and eligibility.

6. Limitation of Liability NEOHUB shall not be liable for any direct, indirect, or incidental damages resulting from the use of our products or the inability to use our website.

7. Governing Law These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of Lebanon.

8. Changes to Terms We reserve the right to update or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check our website periodically for changes.